FAQ

You will normally receive a quick notification via email containing your download instructions. Check the email account that you have registered with PayPal and then check your junk email to make sure our response was not binned by your over-zealous computer! In exceptional circumstances the Paypal transaction may have been delayed. This can cause a problem with our automated response service. We will be aware of your transaction but will have to process the transaction manually – this may take up to 48 hours. Please be patient as we may be sleeping or having a ‘family day’ away from our computers.

If it’s been longer than 48hours and you have not heard from us, shoot us an email: sales{at}markgaler{dot}com

This is usually a Firewall or Wireless Connection problem. Try temporarily disabling your Firewall and ensure you have an always on connection such as DSL or Cable. You should also download the FREE download manager (for Windows) or check this list of download managers for Macs from Downloads.com. If a download fails this software will allow you to pick up where you left off rather than having to start again.

Occasionally a firewall can corrupt a download. Temporarily disable your firewall and try again. Also ensure that you are downloading from a high speed always on connection such as Cable or DSL. We do not recommend Wireless. (Dont forget to re-enable your firewall after successful download).

If you work at a company that is big enough to have an IT department then your company likely has a very strong firewall. If you are authorised to download at work you should contact your IT department for help.

Our download packs are quite big, so to enable faster downloads we have compressed them into zip files. Most computers should already have unzip software built in. If not you can use Winrar (for Windows computers) or Stuffit Expander (for Macs). These are free programs.

Once you have the download on your computer, you should be able to right click on the zip file and extract to a folder on your computer.

There is 'ReadMe' file in the Zip file you downloaded. Unzip your file and follow the instructions.

'Winzip' is available as a free download if you do not have software that will extract the contents from a zipped file.

Download Winzip

Windows 7 users can watch this movie:

http://youtu.be/XbBgoKLY_g0

There is additional help available online. Check out the software specific headings below.

Contact Elsevier (the publisher) in your home country and ask them if they can supply you with a replacement DVD

Use the recommended Media Player (QuickTime) or download additional codecs for Windows Media Player.

Download QuickTime

There's an excellent guide on how to Install and Run Actions in Photoshop CS4 and 5 by TexasChicksBlogsAndPics

The folks at TexasChicksBlogsAndPics have created step-by-step guides for

A great trouble-shooting guide is available thanks to the folks at TexasChicksBlogsAndPics.