I have purchased an action but have not received it yet. What do I do next?
You will normally receive a quick notification via email containing your download instructions. Check the email account that you have registered with PayPal and then check your junk email to make sure our response was not binned by your over-zealous computer! In exceptional circumstances the Paypal transaction may have been delayed. This can cause a problem with our automated response service. We will be aware of your transaction but will have to process the transaction manually – this may take up to 48 hours. Please be patient as we may be sleeping or having a ‘family day’ away from our computers.
How do I install the actions I have purchased?
There is ‘ReadMe’ file in the Zip file you downloaded. Unzip your file and follow the instructions.
‘Winzip’ is available as a free download if you do not have software that will extract the contents from a zipped file.
Windows 7 users can watch this movie:
There is additional help available online. Check out the software specific headings below.
I have lost or damaged the DVD from the book. How can I get a replacement?
Contact Elsevier (the publisher) in your home country and ask them if they can supply you with a replacement DVD
I have a problem with the Audio when playing the movies on the DVD. What is the problem?
Use the recommended Media Player (QuickTime) or download additional codecs for Windows Media Player.
How do I install actions in Photoshop CS4 and CS5?
How do I install actions in Photoshop Elements 9 and up?
How do I install actions in Photoshop Elements 6, 7 or 8?
How do I install actions in Photoshop Elements 4 or 5?
If I still have problems, what should I do next?
